Shipping & Returns

 

Supremebeing Online Shop
Unit 1 Viking Way,
Barhill,
Cambridgeshire,
CB23 8EL
UK

Email: shop@supremebeing.com

 

UK SHIPPING PRICES

We ship using Royal Mail and there are two options for UK Shipping:

  • Priority UK (Royal Mail Tracked 24hr) - £6.95
  • Standard UK (3-5 Working Days Tracked) - £4

All UK orders over £75 are eligible for FREE Priority Delivery 

If you order before 12pm and choose 'Priority' delivery your order should be with you the next working day. Standard delivery orders made before 12pm take within three to five working days.

Someone must be present to receive and sign for the delivery; otherwise a card will be left for you to re-arrange delivery. We would recommend using a work address as a delivery address if you are not home in the day.

If you supply an email and/or mobile number we will keep you updated on the status of your delivery by sending you notifications and a tracking number. 

Please feel free to contact us if you feel there is a problem with your delivery.

 

INTERNATIONAL SHIPPING PRICES

Albania £17.00 Kosovo £17.00
Algeria £30.00 Kuwait £25.00
Andorra £15.00 Latvia £15.00
Antigua and Barbuda £30.00 Liechtenstein £15.00
Argentina £30.00 Lithuania £15.00
Australia £22.00 Luxembourg £12.00
Austria £14.00 Macao £22.00
Azerbaijan £30.00 Macedonia £17.00
Bahrain £25.00 Madagascar £30.00
Bangladesh £30.00 Maldives £30.00
Barbados £30.00 Mali £30.00
Belgium £12.00 Malta £15.00
Bermuda £30.00 Mauritius £30.00
Bolivia £30.00 Mexico £18.00
Bosnia and Herzegovina £17.00 Monaco £15.00
Brazil £30.00 Montserrat £30.00
Brunei Darussalam £25.00 Morocco £30.00
Bulgaria £15.00 Mozambique £30.00
Canada £18.00 Nepal £35.00
Cape Verde £30.00 Netherlands £12.00
Cayman Islands £30.00 New Zealand £25.00
Chile £30.00 Norway £17.00
China £22.00 Oman £30.00
Colombia £30.00 Pakistan £30.00
Costa Rica £30.00 Panama £30.00
Cote D'Ivoire £30.00 Papua New Guinea £30.00
Croatia £15.00 Paraguay £30.00
Cuba £30.00 Peru £30.00
Cyprus £15.00 Philippines £22.00
Czech Republic £15.00 Poland £15.00
Denmark £14.00 Portugal £14.00
Dominican Republic £30.00 Puerto Rico £30.00
Ecuador £30.00 Qatar £25.00
Egypt £30.00 Romania £15.00
El Salvador £30.00 San Marino £14.00
Estonia £15.00 Saudi Arabia £25.00
Falkland Islands (Malvinas) £30.00 Senegal £30.00
Faroe Islands £17.00 Serbia and Montenegro £17.00
Fiji £30.00 Singapore £22.00
Finland £14.00 Slovakia £15.00
France £12.00 Slovenia £25.00
Georgia £30.00 South Africa £25.00
Germany £12.00 Spain £14.00
Gibraltar £17.00 Sweden £14.00
Greece £17.00 Switzerland £17.00
Greenland £15.00 Taiwan, Province of China £22.00
Guernsey £12.00 Thailand £22.00
Hong Kong £22.00 Trinidad and Tobago £30.00
Hungary £15.00 Tunisia £30.00
Iceland £17.00 Turkey £17.00
India £22.00 Ukraine £17.00
Indonesia £22.00 United Arab Emirates £22.00
Iran, Islamic Republic of £30.00 United States £15.00
Iraq £30.00 United States Minor Outlying Islands £30.00
Ireland £12.00 Uruguay £30.00
Israel £30.00 Uzbekistan £30.00
Italy £14.00 Venezuela £30.00
Jamaica £30.00 Viet Nam £22.00
Japan £22.00 Virgin Islands, British £30.00
Jersey £12.00 Virgin Islands, U.s. £30.00
Jordan £25.00 Yemen £25.00
Kazakhstan £30.00 Zambia £30.00
Korea, Republic of £22.00 Zimbabwe £30.00

 

INTERNATIONAL SHIPPING INFORMATION


Outside the UK – Orders are dispatched using DHL. Dependant on your territory, they may then be delivered by a local courier company.

We provide our couriers with your contact details in the event that they cannot deliver to you, though we would recommend that if you are not sure you will be there for the delivery, that you set the delivery address to a work address as the normal delivery times are weekdays between 8am – 6pm.

If you need your items urgently, please email shop@supremebeing.com as we may be able to provide a quote for a faster shipping service. 

Upon spending £250 postage will be free to any area.

 

CUSTOMS AND IMPORT CHARGES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

CANCELLATION POLICY

Orders may be cancelled within 7 days of placement, as long as the goods are returned in their original condition. If your goods have already been shipped, the delivery charge will not be refunded and the goods remain your responsibility until they reach us.

You will also be responsible for the cost of returning the item to us. Please email us with your order number and reason for wanting the refund. You must return the product to us immediately in the same condition you received it (at your own cost and risk). You have a legal obligation to take care of the product while it is in your possession. If you fail to do so, we may have a claim against you for compensation. We will process the refund due to you as soon as possible and, in any event, within 28 days of the day you gave notice of your cancellation.

 

RETURNS POLICY

Any order placed in December will automatically qualify for our extended returns policy of 30 days instead of our usual 14 day policy.

We would appreciate any comments regarding our merchandise or the manner in which your order was handled. Our customer service associates can be reached by email at shop@supremebeing.com. If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date for an exchange or refund.

In the unlikely event of faulty goods, please be kind to them, they are our naughty children but we love them... please email us at shop@supremebeing.com, with your order number and nature of the fault.

There is no need to contact us when returning items that are unsuitable.

* Please fill in the returns form included with your order, stating if you require an exchange or refund as well as the nature of your return. ie, faulty item / doesn't fit etc.

If you have lost this then please send us an email explaining your reasons.

The return address is: Supremebeing™ Online Shop, Unit 1 Viking Way, Barhill, Cambridgeshire, CB23 8EL. If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility.

    •    The item(s) are your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

    •    Products must be sent back with the original correct product packaging bag, otherwise they will not be accepted

    •    All returns (including the product packaging) must arrive back to us in a re-saleable condition (unless faulty). Footwear boxes must not be damaged. 

    •    Product bags must NOT be used as postal wrapping. This includes Footwear boxes. 

    •    We will send an e-mail to you once the return has been processed.  

    •    Your refund will be credited back to the same card or paypal account used to make the original purchase. Please allow up to 28 days for your refund to be processed.Original delivery charges are non-refundable.

    •    Please note that refunds for goods bought as gifts can only be given to the debit or credit cardholder (the original payer).

    •    If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.

    •    Failure to adhere to these conditions will result in the product being returned to you without refund.

    •    In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.

 

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

The items MUST be in a resellable condition in the original packaging. Footwear boxes cannot have any tape or damage on the box when returning.

 

EXCHANGE POLICY 

If the new product is cheaper than the original product, the difference can be made up with another product but no refund will be given unless faulty.

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